1. Information we collect
We may collect information you choose to provide, such as your name, email address, support messages, and purchase-related details. When you use the site, technical information may also be generated automatically, such as IP address, browser type, device information, referral source, pages viewed, timestamps, and basic server or security logs.
If you purchase a PROJECTPROOF product, checkout information is collected through Stripe. PROJECTPROOF may receive transaction details such as your email address, payment status, amount, currency, Stripe transaction or session identifiers, and other information Stripe makes available to the merchant.
2. How we use information
We use information to operate and secure the website; process and verify purchases; deliver digital products; respond to support requests; prevent fraud or misuse; maintain records; improve the site and products; measure marketing performance when tracking tools are enabled; and comply with legal obligations.
3. Payments
Payments are processed by Stripe through a Stripe-hosted checkout experience. PROJECTPROOF does not directly receive or store your full payment card number or card security code. Stripe's own privacy and security practices apply to the information it processes.
4. Service providers
We may use third-party providers to host the website, process payments, deliver infrastructure, provide analytics or advertising measurement, and help us operate the service. These providers may process information only as needed to provide their services or as otherwise permitted by their own terms and privacy policies.
5. Cookies, analytics, and advertising
The site may use cookies, local storage, pixels, or similar technologies for essential functionality, security, analytics, and advertising measurement. If optional analytics or advertising technologies are enabled, they may collect information about visits and interactions so we can understand performance and attribute purchases. Browser settings and applicable platform controls may allow you to limit certain tracking.
6. Data retention
We keep information for as long as reasonably necessary for the purposes described in this policy, including purchase records, customer support, fraud prevention, tax/accounting needs, and legal compliance. Retention periods can vary by data type and legal requirement.
7. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain uses. You may also opt out of marketing communications where applicable. We may need to verify a request before acting on it, and some records may need to be retained for legal or transactional reasons.
8. Security
We use reasonable administrative and technical measures intended to protect information. No website, network, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
9. Children's privacy
PROJECTPROOF is intended for adults managing home or property projects and is not directed to children under 13. We do not knowingly seek personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy as the service changes. The current version will be posted on this page with an updated effective or revision date.
11. Questions
For privacy questions or requests, reply to your PROJECTPROOF purchase receipt or other order communication.